Shipping Policy

Thank you for choosing ORANGETOWNPD for your bag and small wallet needs. This Shipping Policy outlines the details of our shipping process to ensure a smooth and efficient delivery of your orders. Please review this policy before making a purchase. By placing an order with us, you agree to comply with the terms stated herein.

1. Order Processing Time a. We strive to process and ship orders within 1-3 business days after payment confirmation. Please note that business days do not include weekends or public holidays. b. In case of any delays or issues with your order, we will notify you promptly via email or phone.
2. Shipping Methods and Carriers a. We utilize reputable shipping carriers to ensure reliable and timely delivery of your orders. The carrier used may vary depending on the destination and the size/weight of the package. b. Standard shipping options available include [Carrier A], [Carrier B], and [Carrier C]. c. Expedited shipping options may be available for an additional fee, allowing for faster delivery.
3. Shipping Costs a. Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process. b. We may offer free shipping promotions for specific products or order values. Such promotions will be clearly stated on our website.
4. Tracking and Delivery a. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s progress. b. Please allow some time for the tracking information to be updated by the carrier. c. If you have any questions or concerns regarding the tracking or delivery of your package, please contact our customer support team at [email protected]
5. Delivery Time a. The estimated delivery time is dependent on the shipping method selected and the destination. b. Standard shipping typically takes 7 business days for delivery. c. Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions, holidays, or other factors beyond our control.
6. Incorrect Address or Undeliverable Packages a. It is your responsibility to provide accurate and complete shipping information at the time of placing your order. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address details. b. If a package is returned to us as undeliverable due to an incorrect address or failure to collect the package, we will contact you to arrange re-delivery. Additional shipping charges may apply in such cases.
7. Damaged or Lost Packages a. We take great care in packaging and ensuring the safe delivery of your orders. However, in the event that your package arrives damaged or is lost in transit, please contact us immediately. b. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

If you have any further questions or require assistance regarding our Shipping Policy, please reach out to us at [email protected]. We are here to help!